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Find a Location

Razer USA Ltd has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Razer USA Ltd

      9 Pasteur Ste 100 Irvine, CA 92618-3817

    • Razer USA Ltd

      865 Market St San Francisco, CA 94103

    • Razer USA Ltd.

      3545 Las Vegas Blvd S Ste L27 Las Vegas, NV 89109-8978

    • Razer USA Ltd

      10250 Santa Monica Blvd #2460 Los Angeles, CA 90067

    • Razer USA Ltd

      2616 NE 46th St Space C70 Seattle, WA 98105

    Business ProfileforRazer USA Ltd

    Electronics and Technology
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Federal Trade Commission v Razer USA, Ltd
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On April 26, 2024, Razer USA, Ltd entered into a Stipulated Order for Permanent Injunction, Monetary Judgement, Civil Penalty Judgment, and Other Relief with the Federal Trade Commision. The Order settles allegations that the business participated in deceptive acts or practices in the dissemination of false advertisements in or affecting commerce for the purpose of inducing , or which were likely to induce, the purchase of devices. Under terms of the Order, the business was ordered to be banned against COVID-19 prevention or treatment claims in connection with the manufacturing, labeling, advertising, promotion, offering for sale, sale, or distribution of any product, and are permanently restrained and enjoined from making any express or implied representation, whether acting directly or indirectly, in connection with the promoting or offering for sale of Protective Goods and Services, are permanently restrained and enjoined from making any representation, expressly or by implication, about the health benefits, performance, efficacy, safety, or side effects of Protective Goods and Services, unless the representation is non-misleading, including that, at the time such representation is made, Defendants possess competent and reliable scientific evidence substantiating that the representation is true, whether acting directly or indirectly, in connection with the manufacturing, labeling, advertising, promotion, offering for sale, sale, or distribution of any Protective Goods and Services, and are permanently restrained and enjoined from misrepresenting, in any manner, expressly or by implication that any Protective Goods and Services are affiliated with, endorsed,

    certified, cleared, authorized, approved by, registered, or otherwise connected to any government entity, including through the use of government logos or trademarks, meet certification standards established by any governmental entity when they have not been certified by that governmental entity, the total costs; any material restrictions, limitations, or conditions; or any material aspect of its performance, efficacy, nature, or central Characteristics. In addition, the business was ordered to pay a judgment for civil penalty in the amount of $100,000 and pay a judgment for monetary relief in the amount of $1,071,254.33.


    This action is final.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    391 complaints closed in last 3 years

    121 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers gaming accessories online and is a manufacturer of gaming and electronic peripheral services.

    Business Details

    This is a multi-location business.

    Find a Location

    Razer USA Ltd has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Razer USA Ltd

        9 Pasteur Ste 100 Irvine, CA 92618-3817

      • Razer USA Ltd

        865 Market St San Francisco, CA 94103

      • Razer USA Ltd.

        3545 Las Vegas Blvd S Ste L27 Las Vegas, NV 89109-8978

      • Razer USA Ltd

        10250 Santa Monica Blvd #2460 Los Angeles, CA 90067

      • Razer USA Ltd

        2616 NE 46th St Space C70 Seattle, WA 98105

      Headquarters
      9 Pasteur Ste 100, Irvine, CA 92618-3817
      BBB File Opened:
      11/6/2005
      Years in Business:
      25
      Business Started:
      4/15/1999
      Business Started Locally:
      4/15/1999
      Business Incorporated:
      6/23/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Razer Zone
      • Razer
      • Razer Group
      Business Management
      • Mr. Mike Dilmagani, Director
      • Mr. Min-Liang Tan, CEO Chariman/Chief Gamer
      • Mr. Jeff Clevidence, Director of Customer Relations
      • Mr. Tan Chong Neng, CFO
      Contact Information

      Principal

      • Mr. Mike Dilmagani, Director
      • Mr. Min-Liang Tan, CEO Chariman/Chief Gamer
      • Mr. Jeff Clevidence, Director of Customer Relations

      Customer Contact

      • Mr. Jeff Clevidence, Director of Customer Relations
      Additional Contact Information

      Website Addresses

      Customer Complaints

      391 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      61 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Connie Y

      1 star

      09/12/2024

      I bought a Razer 17 2 years ago and now I need a new battery. They will not send me one because of the danger of shipping lithium batteries. The also won't ship my laptop to their repair center and back to me because I live in ****(************). They sold me and mailed me my laptop 2 years ago but won't do it now?? Horrible, horrible customer service. It literally drives you nuts to deal with this company. They have nothing but the company line to put out, They are scripted on what to say but it takes months to get to a definitive answer of them in the end not going to help you no matter what you offer. I offered to mail them my laptop out of my pocket with a label I generate but they still would not help me. If I had known that I couldn't get something as simple as a battery change done I would have never spent almost $5000 on a laptop from them. I have a laptop that is very dangerous for me to have right now that I cannot get fixed. I would not ever buy from them again.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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