Business ProfileforVizio

If I could give negative stars, I would! Crappy soundbar & even crappier customer service! We had problems on and off since we bought the Vizio Dolby Atmos soundbar beginning with the fact that their setup directions are inaccurate and their remote app has never worked from day 1 but yesterday it totally stopped playing sound even though it was turned on. So I called customer service and the guy had me run a sound check which didnt work. He immediately said that he did all the ******************* needed to buy a new soundbar. After I hung up, I turned the soundbar off and on again and then re-ran the sound check and it worked fine but it still wouldnt play sound from the tv. So I called them back & explained that I cycled the soundbar & the sound check worked this time. I also told her the other things I had tried to get it to play the tv *********** immediately told me that there was no more troubleshooting they could do and that I had to buy a new soundbar. So I hung up. After 2 hours of playing with the soundbar & the various settings myself, I got it to work again. I can only assume that a firmware download changed something which needed to be reset but they couldnt help and their solution was not to help me but to tell me to buy a new soundbar. Their customer service is so crappy - first, their accents are so thick it is hard to even understand them & second they are so quick to tell you that you need to buy a new product when they have barely tried to fix the one you have! One troubleshooting test and you claim there is nothing else you can do to troubleshoot my product??? Really???? They just want you to spend money to buy a new one instead of paying competent people to actually solve your problem! You should not automatically be told you have to replace a $700 soundbar that is only 2 years old!! After the problems we have had with this soundbar and the absolutely horrible customer service, I will NEVER buy a Visio product again!!