Description

I responded to a letter I received from Macy's Fraud Investigation Department on 5/6/2025 as their efforts to reach me were unsuccessful (my phone number was recently changed). I called the phone number on the letter 1-800-884-9168 and there was no identification of Macy's name. The automated voice response system proceeded to ask were I 50 years of age or older, I selected option 1 and then there was a operator named Jessica who immediately stated that I can get a medi-alert device to wear on my neck as to emergencies. The automated message was pre-recorded and automatic and I spoke to no live representative on the phone call. Clearly this 1-800 number was not a Macy's customer service contact number. Please contact Macy's to remove it from their database. It is a bogus phone number, deceptive advertising of a product completely irrelevant to Macy's.