Description

I clicked on a Facebook ad, and since Joann's was liquidating, I expected the great prices I found. I placed a credit card order, though they had encouraged me to "Activate PayPal." I received a confirmation email and the normal acknowledgment from my credit card issuer, which used the name "Mark PayPal," rather than the business name from the confirmation email "HONG KONG ZHICHENG TRADING INTERNATIONAL LIMITED." While awaiting delivery, I often used their tracker, which eventually claimed that the order was delivered and named the address, date, and time of the supposed delivery. At their specified time, I was sitting two feet from where the order would have been delivered. It was never delivered. In the meanwhile, because of the long wait and a TV report about the many fraudulent "Joann's" websites, I had disputed the charge with my credit card company. They initially credited my account while they investigated the claim, but when the company referred them to the tracker information about the supposed delivery, the credit card issuer rebilled me for the charge, taking the company's word that it was delivered. At this point, it's my word versus theirs.