Description

I was sold what I was told was a new Apple computer in October 2024. When I had a problem with the computer holding a charge, I went to Apple. Apple showed that the computer was made in 2016 and first sold November /22/2017. What I received was a refurbished computer and not the new one that I bought. It also came with a charger that would not charge the product. They sent a 20 watt charger and the computer required at least a 30 watt charger. When I spoke to a manager at Best Buy, he refused to check the serial number and only looked at the date I first transferred my old computer to the new one. They committed fraud and took advantage of me as a little old lady. I was scammed into trusting Best Buy. Never again. I hate to think how many other people have been scammed by Best Buy. It must be a lot because Apple told me that they would not do anything about the problem.