Description

On November 28, 2024 I placed an order for Oakworks Capisco Ergonomic Adjustable Stool Chair for $395 with a 15% discount (order # 11158). I received an email confirming my order. On December 2, I contacted Miller through their online chat feature to ask for a status update on my purchase. I communicated with a customer service representative (Ashley) who informed me that the chair was not available but if I was willing to wait I would receive another 15% discount. I agreed to these terms and Ashley sent me an email indicating that the chair would arrive on December 25, 2024. I reach out via email on December 23 to ask for a status update and was informed that the chair would not arrive until January 10, 2025. When that date passed I reached out via email, through the website's Contact Us page and by phone. The chat feature on the website is no longer available. I've asked for my order to be cancelled numerous times but have received no reply. When I use the website's Track Your Order feature, it shows my order as still processing. The company has not actually charged me for this order, but am concerned that this company is collecting credit card information or some other data.