Description

I was approached via email from a company named Conserva in mid-January 2025 about needing their services to reinstate our solar labor warranty because the installer of solar panels, Titan, filed bankruptcy in 2024. Conserva stated in their email that I had 7 days to respond and pay them $189 for them to inspect solar panels and reinstate the labor warranty. I had no reason to doubt them as they phoned me and further explained the situation, it all sounded legitimate. I paid via credit card and Conserva scheduled the inspection. Two young men arrived and spent no more than ten minutes at my home; one was walking on the tile glancing at the panels while the other had put a drone over the roof area to take photos. They informed me that within ten minutes i would be receiving an inspection report. Shortly after the inspection, I received a call on 2/14/25 from a male named Tyler from (928)585-5641 to go over the inspection report. Tyler noted a few things he considered interesting about the solar panels and stated that the report could not be finalized due to dirty solar panels. He said he had a nearby crew in the area that could clean them for $350. I told him no as I had already paid $189 and was certain I could get a better deal. He said they were offering a discount of $100 and could have them cleaned for $250 however I would have to pay another $89 to have the drone re-take the pictures. I declined and after the conversation I realized that I had fallen victim to a scam. The following day I contacted the company who manages and owns the solar contract, SunRun, and another third party. SunRun advised that they do not employ a third party and have no relationship with Conserva. SunRun further stated that our agreement is with them and our warranty is still in effect as per the terms of our contract. A third party also confirmed that Conserva was not needed. Since the last attempt on Friday 2/14/25 of trying to take additional monies from me, they have ceased all communications. I have reported the incident to my credit card company seeking reimbursement. It is interesting to note that the emails from Conserva never included an address, phone number, or a contact name.