Description

I was under the impression that I was shopping on Dicks Sporting Goods website and I ordered a pair of shoes for my daughter for Christmas and after I completed the order I went to my email to look at the order information and get the tracking number and I realized that nothing about the email was correct. I contacted Dicks Sporting Goods store to confirm my order info and they stated they did not have an order from me and that it was a scam. I submitted a fraud claim with them. I emailed the scammer and asked them to cancel the order and issue a refund, they refused to acknowledge that I wanted to cancel and kept telling me my order was on the way. I was given a tracking number and I tracked the package for 45 days until it said delivered which it was not delivered and I contacted them again and they stated there was a logistics issue and they would issue a refund. However a month later I have still not received a refund and now there are 2 more charges on my credit card that I did not authorize. I have now disputed the charge from Christmas and file a fraud claim with my credit card company about the 2 additional charges. My credit card has now been cancelled so hopefully this will not happen again.