Description

I ordered a solar LED wind chime on 12/30/24 to be delivered to my mother. After a week, I hadn't received a shipping notification. So on 1/7/25 I sent an email to customer service. A shipping notification was immediately sent with tracking information the next day. On 1/23/25, I received an email saying it was delivered. I spoke to my mother the next day and it was nowhere to be found. The tracking also said that USPS delivered it at 11:33 PM, not a time that the postal service is typically delivering. I emailed them on 1/24/25 about this. They encouraged us to contact the postal service. My mother went to the local post office and they let her know that they could not have delivered it because this tracking number doesn't exist. I emailed them again on 1/27/25 with this update, asking for a refund at this point because it clearly wasn't delivered. They indicated they would look into it and I should hear back in 1-3 days. I didn't, so on 2/4/25 I emailed again asking for the refund again. They responded on 2/8/25 only saying the package has been delivered and to check with my local post office if it hasn't. American Express thankfully refunded my card, but I do not want anyone else to order under this company. Tracking Information: https://www.solarwindledchime.com/apps/17TRACK?nums=SDH0067968294 The charge on my American Express links to this company: https://an-associates.com/ (800) 400-0388