Description

On November 3rd, 2024 I responded to a Facebook ad for Grace Bags, made a purchase, then realized after that I didn’t vet the business first. It was advertised on Facebook after all. I then tried to look up their physical address, phone number any business information at all but could not find any. I then looked up other consumer experiences, when I found there were alot of negative comments and complaints. It was then I realized I’ve just been swindled. No physical US address or phone number while the Facebook ad leads readers to believe Grace Bags is a US based company (some have stated that they were lead to believe it was a European based company) and the company is closing due to “Grace” retiring and wanting to sell off her remaining hand made leather inventory. I then contacted the support email ( the only available contact method) stating I was upset about their deceptive advertising and business practices and wanted to cancel my order. They refused. Over the past few weeks I have repeated my request to cancel my order and be given a full refund. I then received an email that my shipment was being prepared to which I sent an order to cease and desist any attempts to complete or ship any products for the disputed order. They politely ignored my request to cancel the order and my demand that they do not ship any products. My stated intent to them at that time was my having no intention to accept any items shipped from their company forcing me to refuse any items at the point of delivery. Others that have dealt with this company fell for the same routine only to discover the same Bait and Switch nature of the business. Displaying high quality hand made leather goods only to receive cheap plastic machine made items. After their refusal to cancel my order I initiated a transaction dispute with my credit card company at which time Grace Bags said they would refund my purchase but only if I cancelled my complaint. I’ve done this before in the past with Sunny Health and Fitness exercise equipment and never received my refund after the complaints about them were closed. So I am keeping the transaction dispute with Grace Bags open in the hopes they will refund my purchase as they said they would. A side note: one complainant stated they were given a Chinese mainland address for returns, the bags apparently are shipped from a Chinese distribution center to which they state is where any returns must be shipped and most likely is the manufacturing center. As evidenced by a Grace Bags respondant to Facebook victim Michelle Marconi, “since I'm based in China, return shipping can be quite costly” (Why do you have to make something in China when you state you’re selling off remaining hand made existng inventory in a US based workshop?) I hope this information is sufficient for you to help warn the US consumer about the predatory nature of the Chinese based Grace Bags deception. Please let me know if you have any questions about this matter. Thanks.