Description

Around 2009, before Wachovia Bank was purchased by Wells Fargo, my husband and I took advantage of a home equity line of credit offered to us. We never used the equity line of credit. Fast-forward to 2021, my husband passes away. I decided to use the Wells Fargo home equity credit line to pay for his funeral expenses. Every year, when my homeowner's insurance needs to be renewed. Wells Fargo sends me a notice requesting me to send them proof of my homeowner's insurance. I sent them my insurance declaration covering my home from The Hartford and subsequently got a letter confirming receipt of proof of homeowner coverage. Today, January 22, 2025, I received a letter from 'Wachovia Mortgage Corp'. It said 'Final Notice' on the page header. If I can attach a copy of this letter, I will. The first line of the letter said: "ATTENTION: ****** ******. It is important you contact our office at 1-888-404-4504 upon receiving this notice to avoid any unnecessary delays in your coverage before 1/31/2025." It went on, "This notice is to inform you that the property's home warranty, at ** **** ****** ***, *******, ** secured by WACHOVIA MORTGAGE CORP may be expiring or has already expired." "Failure to call and prevent a potential lapse in coverage could result in you being liable for all costs associated with any home repairs." Associating this company with Wells Fargo, I called them to ask what this was all about. The first man that answered the call, disconnected me. The second man argued with me and asked me if I was a 'robot' because I kept asking, "is this insurance mandatory?". He would not answer, he kept talking over me and eventually hung up on me. I called a third time and asked to speak to a manager. The man would not do that, send my call to a superior, but he at least answered my question, that 'no' this was not a requirement for my home equity loan through Wells Fargo. It was all so deceptive and underhanded, and I'm sure there are many others my age (or younger, since I'm 81 years old) who will fall victim to this type of scam and purchase 'interior' homeowners insurance because they were intimidated to do so.