Description

The agency called me after booking with unrealistic terms and conditions that were not explained at the time of booking. One of the main issues I was concerned about was the fact that I could not have any luggage on the flight at all which included a carry-on nor any suitcases otherwise. They were insistent that I had to upgrade in order to carry luggage of any kind. I told them that I wanted to cancel, and they told me I could not. They became very argumentative. I finally ended the conversation and told the manager who talked with me also, that I would call the airline directly. I immediately got a text with the 444.66 charge. When I called the airline, they said my booking was on hold and they did not have a charge for me. After much research they found that a different email unknown to me was attached to the account. The friend who I booked at the same time, was not on hold, The charge was connected to her flight and double the amt. They also put the reservation under her first name and my last name. I cancelled both and fortunately was reimbursed by the airline. After confirming with my friend, we booked directly through the airline.