Description

Cloud 9 exotics and encounters in Hammond, LA defrauded us of 4,500 dollars for a pet that was promised to us. It was a reputable business and had great reviews, therefore, nothing like this was expected. However, my mom paid an 1,000 dollar deposit and then sent 3,500 to pay for the pet. We were told she was ours and that we would be able to come get her from Dallas, since that is where we live. We kept messaging to try to get our pet and she kept coming up with reasons we couldn’t. We even tried offering to make it easier and drive through the night to her to get the baby we wanted so badly and paid for. We were told not to call her over the weekend as she was busy and would not answer. And we kept trying and trying to come and get the pet promised and then she tells us on Monday that we need to come up with another 1,000 dollars in an hour between 7-8 pm or else she was going to someone else. She also told us we’d have to pay 5,500 by Wednesday as well. Even though, I have text message proof and the payment proof that we were promised the pet and paid and we did not receive the baby as promised and she kept all the money. This has been very emotional and heartbreaking as Christmas is coming up. I was recently diagnosed with cancer and my mom pulled together everything to get me my dream animal because she knows what I will be going through. And we told Catherine that. And unfortunately she played on our emotions and not only broke our hearts by never giving us the pet as promised but by also keeping the payment for the pet. She was bluntly rude and disrespectful. Basically, she did not care at all about anything we said. We have tried to reach out to see what can be done because this was not right and she knows it and she still just keeps saying we need to pay 5,500 more even though I have proof that she told us the animal was ours and proof that she received the payment and that we would be getting the baby. So instead of doing the right thing when we tried messaging one last time to only get the baby we paid for and were promised she did not care at all and just told us to pay 5,500 more and completely disregarded my diagnosis, my feelings, the fact that we spent so much money on the pet and preparing for the babies arrival. So honestly we’re heartbroken and we really don’t even want the money back. Just want the pet that we were promised.