Description

I saw an ad for this product on instagram and purchased a Black Friday deal. I receive an order confirmation email after placing my order, and an update after my items shipped. The tracking site that the shipment email contained, however, contained very little helpful information, simply stating that the items were "in transit" from China and did not contain an estimated arrival date. About 9 days after my order, on Dec 12, I received an additional email that state the following: Thank you for your recent order with MagnaCraft. We wanted to inform you that our store is currently undergoing maintenance and will be temporarily unavailable. Rest assured, your order is still being processed and is on its way. If you have any questions, need assistance, or would like to check on the status of your order, feel free to reach out to us anytime at [email protected]. Please note that we’re currently receiving a high volume of emails, so it may take a little longer than usual for our team to reply. However, we’re working hard to respond as quickly as possible and appreciate your patience. Thank you for your understanding and support during this time. I emailed the support email noted in this update and requested an update on my order and have not received a reply. The website is still down, and I do not believe I will receive the product I ordered.