Description

Presenting as a Facebook ad for Sparkpaws, a $5 sale on dog apparel. However when clicking on the ad it took you to, https://eivros.com/. The page said Sparkpaws at the top and looked extremely similar to the real sparkpaws.com. The url however said eivros.com (which I didn’t catch at first). When placing the order it also mentioned Eivros again in the confirmation ID. At that point I tried to cancel my order instantly. The only way to cancel/contact the seller is through email. On the website under “contact us” it has: [email protected]. However if you place and order like I did, it says “contact us”: [email protected]. I contacted this email immediately after purchase when I noticed these red flags. I was told that somehow my order shipped in the few hours it took for them to respond, the tracking number they sent, showed no updates. Then after I presented that information in another email they advised they couldn’t cancel it because it would be too expensive for them. I again advise nothing was even sent and it had only been hours since I placed the order (11/15/2024). After some back and fourth they offered a partial refund and keeping the order. I said no, I want a full refund with no product. Again more back and fourth, they offered a 50% refund and keeping the order. I said no, 100% refund and cancel the order. Finally they agreed to 100% refund and canceling the order on 11/19/2024. They advised it takes 25 days for a refund to appear but gave no tracking info. Again I contacted them multiple times checking on the status of the refund, although I confirmed the amount, when I asked them to confirm it too, they never did. Then 12/12/2024 I received and email from [email protected] CC’d [email protected] stating: “”We have processed your refund in accordance with the needs negotiated in the email. Your transaction number is F0241117110400836856888038. We have processed the refund for you on 2024-12-10 18:19:32, and the refund will appear in your original payment account. The actual time it takes for your refund to return to your account depends on a number of factors, including how you paid for the transfer, the currency you paid for, and the time it takes your bank to process the refund. Please wait patiently for 3-5 days. If there is anything we can do to assist you further please let us know at [email protected]“”” I checked my bank account (used a debit card) since I am supposed to receive a refund of $38.54. There is still no full refund as of 12/15/2024. This seller is an imposter and scamming people pretending to be a well known company, Sparkpaws.