Description

I had contacted this business (City Dominoes) to make me a customized dominos table for my parents' anniversary. When making the transaction (Wed. Oct.30th) I had asked if could receive a mockup of what the table would look like, they responded with unfortunately we can't send you the mockup without payment because we've had people steal our designs previously. I proceeded to give them what it was worth ($448.00) and they promised me my mockup by Tuesday/Wednesday of the following week (11/05-11/06). I waited all day Wednesday to receive my mock-up and nothing was ever received, this started a long chain of them ignoring my calls and my messages where I am demanding to see the mockup for the table. The times they would reply they would state that they would send me the mockup that day and obviously not deliver on those promises. I was finally fed up and tired of being promised my mockup and demanded they give me my money back because it was ridiculous how unprofessional they were acting. After countless calls to which I received no answer, I decided to call through a friend's number which they did respond to. I demanded my money, and they said you will receive it by today (11/15) and to this day I have tried to get my money back and have been unsuccessful, even the bank denied my claim because the transaction was made through a third-party service (Cash App). These people have stolen almost $500 from me and have been unacceptably disrespectful and extremely unprofessional towards me. I hope your bureau is able to find these people so no one else has to go through this. Please let me know if you guys need any further proof as I have the calls and text messages, they have continuously ignored.