Description

What Happened: On *August 1, 2024, I rec4004.62 USDT into my OKX account. Shortly thereafter, my account was restricted due to the alleged interaction with a prohibited entity, as per OKX's Terms of Service. I was later informed that the funds remain frozen in my account but will not be accessible to me as long as the counterparty is prohibited. This has been extremely distressing as I was unaware I am now facing a significant challenge because: The funds are confirmed to exist in my account but remain frozen indefi I am merely a recipient in this transaction and should not be penalized for unknowingly interacting with a prohibited party. This lack of resolution is Why I’m Reaching Out: I have exhausted all internal resolution options with OKX and have not received satisfactory support or assistance. I believe this lack of transparency and resolution violates customer service expectations and possibly consumer protection laws. I would appreciate your assistance in mediating this issue to reach a fair and timely resolution. Thank you for your attention to this matter. I look forward to your response.