Description

I ordered from a website on IG. I was automatically charged for the products and was even given shipping information. When I received notification that my package had arrived I contacted the company via email to inform them that I had not received the package. They apologized and said they would resend the package and expedite shipping. I again received notification that my package had been delivered but was nowhere to be found and was told the courier service was having issues finding my location. I informed the company that all other packages from various places had been delivered with no issues and asked them to send me the courier information. They instead offered me a 70% refund that would take up to 30 days to process back to my original payment method but wouldn’t offer any other details.