Description

I pre-ordered a travel hoodie on Sept 12, with the understanding that it would ship my November 4, 2024. After noticing I was charged immediately on 9/12, I contacted them via email and was told the date was moved to November 20th. I explained that was not the agreement, and would like my money back. They offered a credit and a discount. I told them it was not acceptable, as they currently had the item in inventory, and should be able to ship. We had many back and forths; email took a while to get a response, so I took to their Facebook and instagram to share my experience. They responded more quickly that way, and I was told via messenger that my order would definitely ship November 4th. They also blocked me on Facebook, as I was encountering many others with similiar situations and sharing experiences. The item never shipped and I called my credit card company yesterday to dispute the charge. They had my payment since September 12, and never shipped the product although they had it in stock.