Description

I ordered two products from the Transformation Factory on July 10th for the total of $64.98. I was given the run around for months and as we approach 90 days, I have yet to receive my order or a refund. The company has, I believe, deliberately done everything in their power to use a prolonged tactic in order to see that I continue to believe I’ll eventually receive my order or a refund, hoping to past 90 days so I could no longer dispute the payment with my bank. I have never encountered anything like this in my life. This goes well beyond just not fulfilling orders. I have emailed and Facebook messaged the company dozens of times. At first, it was past their promised 17 days of processing and you’ll read for yourself below how this all played out. They even went as far as sending me an email on September 11th, 2024 stating that my order was canceled but the email stated that my order was not yet refunded. I have a long string of correspondence that attest to this and I am far from the only victim. How they have played games is purposeful and calculated. They are not fulfilling orders at all and not giving anyone a refund and that is so readily apparent by the complaints on here, the founders Alexiou Gibsons’ personal Facebook page, the company’s Facebook page, TikTok videos etc. This company is committing widespread fraud, a felony. I am copying and pasting all my Facebook correspondence for everyone to see just how far they were carrying out this ploy. All of this is exactly word-for-word, however, I did use some expletives that I will be bleeping for obvious reasons. Here we go: At first I made a comment about not receiving my order on the company’s Facebook page, which I can no longer find, perhaps they deleted it, but at this point I wasn’t that upset. It was just the beginning of their ploy. I sent several emails that were not answered and went on their website to the chat and voiced that it’s past 17 days and I haven’t received my order then I was told it will ship tomorrow. I even called many times no answer. My main line of communication then became Facebook messenger since I couldn’t resolve the problem by any other means of communication. Through that platform the commutation went as follows: —-August 7th: The Transformation Factory finally replied to my Facebook comment via instant message and stated as follows: Hi Queen Thank you for your comment, and your recent purchase! We're sorry for the frustration and inconvenience we've caused you stemming from our delay in responding to your emails coupled with our delay in shipping your order. We understand that such delays can be bothersome, and we sincerely regret the negative and discouraging consequence this has had on your experience with us. We understand that you haven't received any communication from our customer service team, though you've asked several questions about your order without receiving any responses. Your order placed on July 10th should have been addressed by now, and I can imagine your anxiety not knowing its status. The fact that it has been more than 17 business days, surpassing our processing timeframe, is understandably disappointing. Kindly provide us with your order number and email address here. Our friendly customer service team is here to help! While it might take a little longer for us to respond due to the high volume of inquiries, we promise to address your concerns as quickly as we can once we have the details we need. I replied back to them: Okay I already addressed this in a chat (on their website) and nothing was done. #578243 is my order number. Email is [email protected] (withholding my personal information). They replied back to me: “Please allow me a moment to check into this for you. How may I assist you today? We do see that you had submitted a request to cancel order 578243. The refund was processed as requested. I noticed that you went offline. Do not hesitate to contact us if there is anything further we can do to help. Have a wonderful rest of day! ——August 8th I replied to them: Well I wanted my order but what the heck was taking ? I never wanted to cancel but assume it isn’t coming. ? They replied to me: My apologies, let reach out to reverse this action. I can now confirm that the action has been reversed and your order is currently in processing. Your order is currently on day 17 of processing which is the final day for processing. Rest assured your tracking details will be sent shortly. ——August 12th I replied to them: SO WHERE TF IS MY ORDER YOU TOOK MY MONEY ON JULY 10TH!!!!!!! They replied: I want to start by acknowledging your recent experience with us. We’re sorry to learn that you have not received your order and expressing our sincere apologies for any inconvenience you may have faced. Your satisfaction is our top priority, and we understand how frustrating delays and issues with orders can be. I would be happy to assist you with having this addressed. Could you please provide us with your order number? I replied: Scroll up! I’ve been through this already! They replied to me: Once again, we sincerely apologize for the delay in receiving your order. After reviewing order 578243, I do notice that it contains our sea moss gummies. Unfortunately, our gummies are temporarily out of stock which is also causing a delay in shipping the order. Would you be open if we swap the the gummies for our sea moss capsules? I replied to them: No I hate capsules Maybe I should have been told they were out of order ——August 18th after I heard nothing from them I stated: WELL WTF IS GOING ON??? (Again, there was no response from them) ——August 22nd I put ???? They responded: “Hi Queen, Thanks for your reply, and sorry for the delayed response. You stated that you hate capsules, so do you want us to refund the capsule and send the rest of the order? We look forward to your reply. I replied to them: I want a refund on the whole order and the gel sent to me this is beyond ridiculous! They replied to me: Hello Transformer! We saw your comment inquiring about the status of your order. We would love to provide an update, could you please share your order number? This will allow us to give you accurate information on the status of your order. We appreciate your cooperation and understanding as we strive to make sure you are satisfied. Thank you for contacting us! (They sent this exact message two times in a row). ——August 23rd I replied: why don’t you scroll up? They replied: Hi Queen, Thanks for your reply. However, if we are giving you a full refund, you won't be able to receive the product. We can either refund you for the gummies or ship the rest of the order if you'd still like to receive the shipment. Please let us know how to proceed. ——August 24th, I replied: Give me my order. Thx They replied: Thanks for allowing us to serve you. We are working to have your order shipped early next week. Have a great rest of the day! I replied: Ok so when will I get my refund? ——August 26th they replied: Thanks for your patience. Your refund for the gummy was processed and refunds are generally credited to your account within 2-5 business days, depending on your bank. Please reach out should you need further assistance. Have a great rest of the day! I replied: So I’m getting a refund on the gummies but the sea moss gel I’ll get ? ——August 27th they replied: Hi Queen! Yes, I would like to confirm that you will be receiving a refund for the gummies, while the gels will still be dispatched. I replied: ok ——August 31st I stated: Ok so when am I getting a refund ? ——September 3rd I stated: Hello what the heck is going on here? ——September 6th I stated: Never mind I’ll go to my bank to get a full refund (I did not go to my bank until today, October 6th to file a dispute, thank goodness as I was just short of 90 days. I had ordered from them previously on two other occasions and relieved my order so I gave them the benefit of the doubt for too long and I nearly missed my opportunity to dispute this charge!) ——September 8th I stated Omg ——September 11th they replied: Hi Queen, Thank you for reaching out to The Transformation Factory! We truly appreciate your patience and apologize for the delay, as we’ve been a bit busier than usual, which caused a slight delay in our response. We’re excited to let you know that your refund request has been submitted, and you can look forward to seeing your refunds within 2-15 business days, depending on your bank. If you need any more help, feel free to get in touch! Wishing you a wonderful rest of the day! (I replied by sending them a screen shot of what they said on August 26th—that I will get my refund in 2-5 business days) and said referring to the screenshot: And what about this? Are you guys mentally slow or just don’t give a s*** ??? So again, am I getting a refund for both items or one? It’s very simple. Also on August 24th, as you see my order for the gel was supposed to be shipped early next week…that would have been two weeks ago so (beep beep beep) is going on???? A full refund or am I getting the gel? Don’t call me queen either. This is BY FAR the worst customer service I ever experienced. You should be sending me a year supply of sea moss gel and a refund for all this aggravation. You guys are either completely slow or haphazardly and carelessly running this… it’s not even a business. This is a joke. Shut your damn doors and stop making new posts and deleting all the truthful comments on how you are scamming people. I never experienced anything like this. I demand this escalated to the CEO of this “company.” No excuse. None. ——September 16th they replied: Hi Queen, Thank you for reaching out to The Transformation Factory. Your complete order has been canceled and refunded. You should see your refunds within 2-15 business days, depending on your bank. We sincerely apologize for the significant delay and the inconvenience that prompted your refund request. Additionally, we hope you will consider allowing us the opportunity to rectify this in the future. Wishing you a wonderful rest of the day! ——September 18th I replied: I said STOP calling me queen. Is there something wrong with you??? You first say 2-5 business days more than once then 2-15 gtf outta here seriously this is (beep) insanity ——September 24th I said: Where’s my refund already???? I have NEVER waited this long for a refund. EVER!!!!! ——September 26th I said: What’s your answer ??? Saying nothing isn’t an answer You guys are seriously screwed up —-September 27th I said: Well I have to go to my bank tomorrow for another separate issue an authorized charge so I’ll handle this there while I’m at it, you owe me a huge apology and I should be getting more than just that ——Today, October 6th, I said “so you think you’re just going to steal my money and everyone else’s? Haha” (And as I previously stated, I filed the dispute with my bank.)