Description

We called the number and they said we had to make a $295 deposit to hold our home warranty eligibility and couldn’t hang up and call back because they already gave us the information and would red flag our house to other companies. Said it was a refundable deposit in the next month until we made a deviation and wanted to make the $250 payments a month for 18 months and the next 18 would be free. Then right after we gave card info changed our minds and didn’t want it. Transferred us to a “manager” Who are you with us on the phone for 15 minutes asking why we wanted to get a refund, what changed our mind so fast, he’s just so confused. And then tried to play victim and asked why I was yelling and talking over him. Then he tried to threaten us saying houses in our area were paying $5000 to fix plumbing issues and asked if we were prepared to pay that. They also said they looked up our third-party warranty company that the previous owner bought us and said they had bad reviews and they would not pay for our AC to be fixed that we needed to buy their warranty.