Description

I ordered three Seresto flea collars, small dog, from the website petmagicworld.com with an order number of #1147 for a total of $82.65. I paid with my cash app Mastercard and received the collars three weeks later. Upon opening them, I was hit with a horrible chemical smell. Real Seresto collars do not have a smell. I was in no way going to put these on my animals. I contacted the company immediately and they stood behind the item, saying they were legit, from the manufacturer, but they looked like they came from China, with stickers in Chinese on them. The company said they would send new ones, which never showed up. I went to their website to check on the status and the website was "down" or gone, and the phone number was disconnected. I emailed them and a couple of days later, the website was back up, including the live chat, yet the phone number was still disconnected and the flea collars I ordered were now not offered. I also noticed the website name and the domain had been changed to Pet Magic Worlds, with a "S." The site is mostly the same, with a few English errors. I asked for a refund and they said they would send me more collars again. I said I did not want that, and was going to open a case against them, but they said they would get new collars to me. I believe this is a fraudulent website that is selling fake items. They have stolen my money and I have opened a case with my cash app account. They are investigating it for a refund. Please let me know what I have to do. I do not want others to lose their money or any animals to be harmed with fake products. If this site isn't fake and I just got a bad item, I understand, but don't think that's the case. Thank you.