Description

The caller (Mike Melvin, (ext 6005) said he was from the AT&T/Directv tech office. I was told they were updating the satellite frequency on our receivers. I had to give a $199. security deposit that would be refunded after 2-3 months. NOTE; I had this type of call from Directv before, and it was legit. My bad this time....I fell for it. I was offered $25 a month off my bill for 2 years since I was a long standing customer. That is the same thing that was given to me legitimately before. He had me write out a check, but not send it, and just give him my bank account number. (YIKES). He then gave me his Floor Managers name (Peter Jones, ext 6011) who would call to verify all this. I got the call and talked to him at length about worrying that this was a scam. They both had accents. I asked where he was from, and why he had such an American name. He said his dad was in the service in Japan, and mother was Japanese. He was given an American name. My money was never refunded, and I've gotten several more calls from them.

On 7/13/24 the call I got said they wanted more money.....saying it was a 2 step process. That last call with Mr. Jones was rather heated. He kept insisting, I kept saying no....give me my refund. I eventually asked for his boss...everyone has a superior. He gave me the branch manager (Vilson Watt (not sure of the spelling or pronunciation) at ext 1625. We talked for less than a minute and he hung up on me. When I call back, I get an answering machine. I've called Directv, which I should have in the first place. They told me it was a scam. I'm sure I'm out the money, but I want to make sure nobody else gets scammed by them. It looks like their phone number shows that it is known to be a scam. I did get a copy showing they cashed the 'check' (even tho I didn't send it to them...they just used my account number to deduct the money.) As you can imagine, it's hard to read the name on the back side of it.