Description

We were trying to buy airline tickets via Air Gorilla, but my husband accidentally clicked on Flight Gorilla. They used a third party to book tickets called TravoPort. The tickets we purchased said it was Economy class (we have a printed copy of this). We googled to make sure Hawaiian Air Economy class included a free carry on bag and a seat assignment. We would NEVER book flights with no seat assignment because my husband is disabled and I have severe claustrophobia. We booked the Economy fair and a notice said we would get an email confirmation within 24 hours. This was on a Friday night. Monday morning we called TravoPort to see why we had no email confirmation. A man with an Indian accent answered and told my husband our tickets had no seat assignment, nor did it have ANY luggage. My husband said, "So you are telling me I'm going on vacation and I can't take any clothes?" The man said that was correct...no carry on and no way we could pay to have a checked bag, and we had been sold a Basic (not Economy) ticket. We asked to cancel, but he said it had been more than 24 hours so that was impossible. My husband asked to speak to his supervisor (another Indian accent). Two hours later he was railroaded into paying another $318 in order to "upgrade" to be able to have a carry on bag (still no seat assignment). My husband was desperate to get off the phone by that time and paid that extra amount and hung up believing we had Economy tickets finally. We have received nothing that showed why we paid an extra $318 and we still have Basic class tickets. We immediately called Hawaiian Air, who said even the Basic comes with a free carry on and you can always pay for a checked bag so that was just a blatant lie by the TravelPort Rep from the get-go. Hawaiian Air has been no help because we didn't book directly through them, and our credit card company said because we gave them the credit card number they can't help. That just seems wrong. Clearly this was fraud. I also looked up TravelPort on a review site and there were many people with the exact same story as we had (most entitled "Scam" or "Scammers"). We do have paperwork showing it said we were getting Economy tickets from the beginning, and that all we ever received was Basic, but no one has ever asked to see the proof.