Description

Matt Williams posing as a neighbor in a local group made the following post on Facebook: "I am getting my ducts and dryer cleaned by Tyler (works at Elite Ducts). Would anyone else in the community like to join me and get the group rate? We need at least 4 people to get the group rate, the date would be determined based on the amount of people who needs cleaning. Recently my friend hired them and they were fabulous. If you want to get on the schedule just PM me for more details." A number of people in the community asked for more info and were sent a private message via Facebook Messenger. Worked with Matt to book the appointment - scheduled for March 17th between 2-5PM. They did not show up and Mr. Williams reached out to see how my experience was and I told him they didn't show up and did not call. I then rec'd a text saying they were sorry for the miscommunication and they tech would be there shortly. The "tech" showed up a bit later and completed the duct cleaning. The vehicle was a white Ford F150 with no company markings, they did complete basic duct cleaning - nothing as noted in the IM - "all vents, system inspection. Using a Negative Pressure Machine.". I did pay him as he did perform "a service" but felt weird about it since. They did not provide an invoice and I am not finding any Elite Ducts listed in Utah. The text came from James (801) 404-0485 which leads to Dreamers Wish Foundation in West Valley City, Utah - but has nothing to do with duct cleaning. It would be nice to get my money back, but just want to get people warned about this as a potential major scam.