Description

We own a Timeshare in Las Vegas, NV since 2005. We wanted to sell it because we are in our 70's and due to a medical condition for my wife, and I can no longer drive at night we don't travel as much. In 2021 we received an invite and attended a Timeshare Help Source (hereinafter referred to as THS) seminar to find out how to get out of our ownership. There were at least 50 in the room for that particular session. And we were persuaded that Timeshare Resorts weren't truthful about how they did business pressuring people into buying them and that we would be paying the maintenance fees in perpetuity and if anything happened to us it would then be the responsibility of our children/grandchildren. We signed a Contract in August 2021. They told us it could take anywhere from 6 months to 1 year before we would be released from paying anymore maintenance fees. After several months had gone by, we received documents to sign so they could initiate business with Soleil Management. Several phone calls to THS 1/7/22 spoke with Isaiah, 2/10/22 spoke with Tyler (a female), spoke with Tommie on 7/19/2022, 10/25/22 spoke with Cheryl, and 12/9/22 spoke with Brianna and were told they were working with the resort and need to give it some time. During this time, we were told we couldn't use our vacation week, nor could we make any contact with them or else it would start the whole process over again. We decided to give them more time. In September 2023 we called THS to get a status and we were told it was with their Transfer Team and the representative would get back to us. When we called back in October 2023, the representative we had been speaking with was no longer there, and that they hadn't found a Buyer yet. At no time during any of our previous conversations were we told that they were looking for a Buyer. We told the representative we would give them another month and if nothing was resolved by that time we would cancel our contract. The Contract couldn't be cancelled prior to September 2023. When we returned from our trip in December we called them to get information on where to send a letter of cancellation requesting the refund of $20,000.00 pursuant to the Money Back Guarantee clause in the Contract. We mailed letters on December 8, 2023 requesting a Refund to the address that was given to us at 8600 Daniel Dunklin Blvd., Pevely, Missouri as well as a copy to the 525 N. Cascade Ave., Colorado Springs, CO listed on their correspondence. A few weeks later the letters were returned. The Missouri letter was marked "Not deliverable as addressed", and the Colorado letter had a forwarding address marked at 237 E. 5th Street, Eureka, MO 63025-1223. Another letter was then mailed to the Eureka, MO address. At this time, that letter hasn't been returned, nor have we received any communication from them. We also attempted to call the telephone numbers we had for them 800-637-5110 and 719-368-4141... both have been either disconnected or no longer in service. We did a search before attending their seminar and saw that there were a majority of positive reviews, and since they had a Money Back Guarantee for the return of "All Monies" paid to them, we decided to sign the Contract, as did most of the other people who attended. We paid THS monthly installments of $500 by way of a special credit card arrangement with CHASE BANK until the $20,000 was paid in full. Ironically, we received a letter dated January 19, 2024, from our Timeshare Resort referring to a letter we sent them dated September 19, 2023, advising us that they do not have a program to either sell or buy back a Timeshare, and that we would have to sell it ourselves. We did not send them this letter, we can only assume that THS sent it, but they never sent us a copy of this letter. We have also attempted to research for more information on this company all to no avail. Sadly, we have been scammed out of this rather large sum of money. How many more have they scammed. Is there a possibility that CHASE Bank could be held accountable? Any help you can provide would be greatly appreciated.