Description

I had been seeing an advertisement on Instagram for weeks, and finally decided to check it out. The clearance price was too good to pass up. I opted to order 3 pairs of the pants at $9.99 each, with $9 shipping fee. Totaling $39.87 on December 8, 2023. I received order confirmation on the same day as well as an email from onlyress.com (Judy Blue) stating they could only hold my items in my cart for 24 hours. I thought that odd, but since I got an order confirmation I overlooked it. On December 9 I received an email notification that my items had been shipped with a tracking number HYD110018440QN to be entered on the website track718.us, which never worked. I communicated on December 27 via email that I could not get an update on my order. I never got a reply so I communicated again on January 7 that I wanted an update. I received a reply on January 12. It stated that because I was a valued customer, they would expedite another order and would I be willing to sign for it. I accepted. On January 14 they emailed me stating they could not update the original tracking number with the new shipment. But should I want a new tracking number I needed to let them know within 3 business days, which I immediately requested. I received an email to let me know my package got lost in transit, and shipped me a new package. They provided a new tracking number on the new shipment but with no link to check on the order status. On January 18 I received another email stating the exact information but with a new tracking number but no link to check the status. On January 19 I received another email with a new tracking number with a link to www.818track.com. I emailed to check on the status once again on January 31 to communicate that although the tracking number indicated the package had been delivered, I never received it. I demanded a full refund On February 2 I received an email stating they would refund only 70% of my expense, which I immediately disputed. On February 3 I received another email stating I would receive a full refund but it would take another 15-20 days to process. I’m now waiting a full refund, which I suspect will never come.