Description

We ordered 2, "Carhartt Women vintage solid button down jackets", one medium and one large. We were given a three to four-day time frame for arrival. We followed up and received a foreign shipping confirmation, the tracking information showed the item was in JAMAICA, NY waiting for a shipping label on the 9th, to the 22nd, then from then to the 29th it was shipped to Chicago to make its way by ground to me when Jamaica is in the same state and not far... Shipping details are as follows: 2024-01-29 11:47 NY, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:47 am on January 29, 2024 2024-01-29 06:10 NY, Out for Delivery 2024-01-29 05:55 NY, Arrived at Post Office 2024-01-29 04:31 NY DISTRIBUTION CENTER, Departed USPS Regional Facility 2024-01-28 00:00 In Transit to Next Facility 2024-01-27 06:44 NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility 2024-01-26 23:30 PHILLIPSBURG, NJ 08865, Arrived at USPS Facility 2024-01-26 07:01 CHICAGO IL NETWORK DISTRIBUTION CENTER, Departed USPS Regional Facility 2024-01-23 00:38 CHICAGO IL NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility 2024-01-22 23:38 CHICAGO IL NETWORK DISTRIBUTION CENTER, Accepted at USPS Regional Facility 2024-01-22 07:12 JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item 2024-01-19 01:05 JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item 2024-01-16 06:40 JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item 2024-01-15 04:29 JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item 2024-01-09 11:59 JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item 2024-01-09 09:59 JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item 2024-01-09 07:59 JAMAICA, NY 11430, Picked Up By Shipping Partner, USPS Awaiting Item 2024-01-09 05:59 JAMAICA, NY 11430, Shipping Label Created, USPS Awaiting Item Customer services questions multiple times why I want to return the items. The website has the Carhart logo, and customer service portrays them as coming from the United States. The orders arrived and both jackets were 2 sizes larger than ordered, aside from the cheap iron on Carhart logo on the jackets. The company continue to ask us to keep the product for a discount on another order, however we insisted on a refund and to return the product. They finally gave us a return address. They want us to return the product on our dollar or if we keep the merchandise the company will do a partial repayment. The final email with return instructions and a vague threat is below: "Dear Customer, If you insist on returning, please return the item to the following address. But we suggest you check the shipping before you return, it may cost you a lot of money. Please tell me the tracking number after you return, then we will refund you after we get the return package, it may take us a long time. Address: No.218,Xinxi Avenue,Gaoxin District,Xi'an City,Shaanxi Province,China Zip code : 710000 Phone number: 18723658493 Receiver: Tiffany Torres If you can keep your order, we will do partial refund to you, and you can get the refund in a short time, it will be much easier for both of us, please consider it. Thank you for your time and understanding."