Description

I looked up Xfinity in Google and called the first number that came up. A man with a foreign anccent answered “Xfinity” and I told him I was trying to lower my bill. He asked me for my phone number and then I received a text message with an Xfinity verification code. He asked me to provide it to him and I did. Then he told me I would need to pay my current amount due first (over $200) with a credit card over the phone. I had already sent the payment in and told them that I have never paid with a credit card before. Then I realized something must be off and I hung up. Awful.