Description

I bought two FlixBus tickets on FlixBus App for the trip from Budapest Hungary to Bratisvala, Slovakia on 09/23/2023. I was misinformed and missed the bus scheduled at 2:30 PM. I was told I can use the ticket to take the next bus at 4:50 PM at Kelenfold, Budapest station. When the bus arrived, I was told that I have to pay 80 Euros for two tickets in cash. The ticket price was listed on the app as $16.99. When I ask if I can pay with credit card and the driver refused. He even stopped in the middle of the road and threatened us to pay cash or leaving. I paid 80 Euros. It was clearly indicated on FlixBus web that the passengers could pay on the bus at same price with no extra fee and could pay with credit card. The driver refused to give us the tickets or receipts. After I insisted, he printed out a receipt which was showed purchased at 3:02 PM, two hours before we boarded the bus, also the bus station was not the one we boarded the bus. The Booking Number on the receipt is 3108575672. Later I talked to two other passengers and was told that I was scammed. The FlixBus driver often target international travelers to scam the cash and pocket the money. I think the FlixBus driver unlawfully took our money and pocketed the cash. I hope FlixBus should investigate the scam and stop it in the future. These scammers should be removed from their positions.