Description

I placed an order for clothing at curvedream.com on 5/1/2023. Upon receipt, the clothing was too small and nothing like picures or adviertsiment. On 5/10/2023, I emailed [email protected] to request a refund. Their website instructs customers NOT to return items via the address shown on packaging and to request an address to return itmes. I am in receipt of approximately 26 emails requesting the refund/return iformation as it states in their instructions. This online company will NOT respond to any emails. I then opened a dispute with my credit card company. Please be advised that this company takes your credit card information and then turns it into a PAYPAL account. I do not have a PAYPALaccount. Once my credit card company contacted them, I recevied emails with Curvedream offering me first $36 to keep the merchandise and then a recent email offering $54 to keep the merchandise. I forwarded all correspondence to my credit card company. I am so disappointed that my credit card company did not support my efforts on a refund becuase they advised me that Curvedream responded to them on 5/28/2023 stating that they did provide a return address. However, I did not receive that information until after the fact on 6/5/2023. Please see the recent email below: From: Service Curvedream <[email protected]> Date: June 5, 2023 at 10:56:40 PM EDT ? Hello, We are sorry to hear that our products don’t meet your expectations. Before returning, we provide two options for your reference to save you the time and trouble of returning. Option 1: We wonder if you could accept our offer of $54 while you keep the items. Option 2: We also provide another way for you to choose. If you are happy to keep these items, we will apply for a gift card (a discount equivalent to their amount ) for you. It could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost. And please kindly note that it could only be used once. If you prefer to return, here is the address to return. Please write the following information on the paper and put it in the package. Your order number Product ID: Please return to follow address: Consignee: UGD C/O Chenzong MERCHANT RETURN 24823 Brookville Blvd ROSEDALE NY 11422 USA [email protected] To make your refund process smooth and fast, please return the item/s within 7 days of receiving this email and provide us with a tracking number. It's crucial that you choose a carrier with a tracking number to ensure a hassle-free return for refund. Without the tracking number, we may not be able to issue a refund or send you an exchange item. Thank you. Best regards, Jacqueline | Customer Service Agent | Curvedream Support Team Please be advised that I have deleted my personal information included in this email. Also, please note how Curvedream is offering options in the form of money to keep the merchandise which is unheard of. The next option is the offer of additional credit and the third option is to send mechandise back to an address provided in the email which is not an address in which it was shipped from. As of today, 6/8/2023 and as advised by my credit card company, I have returned the merchandise to the address provided which i have incurred a $16.00 fee to do so. I have emailed Curvedream of the tracking # and requested a refund upon their receipt of the returned merchandise. In addition, I have read the numerous online reviews/complaints from others who have and or is experiencing the same unethical business "doings" by this online company. Please see Trustpilot.com and De-Reviews.com where many complaints are being posted. Again, this has been an ongoing effort of requesting a refund and an address to retrun the merchandise back to. so, in closing, this online company has taken payment from my credit card and turned it into a PAYPAL acct., has been negligent in responding to emails, is using different addresses, can not be reached any other way than email, offers money to keep merchandise. I have also read that they have also changed their name previous to Curvedream. I assume once they are found out they then try to find another way to keep this terrible scheme going and to noticeably wear the customer out, in the hopes that some would jus give up! I will admit, I have been very tired of dealing with this and I just want my refund and to be done with this awful company.</[email protected]>