Description

I was looking on my insurance website when all of a sudden these messages popped up about malware and to call the number listed to protect your computer or lose your information. I called the number and a lady answered with a strong European accent saying that she could solve the problem. She asked if she could access my screen with her curser and run a scan to see what happened. She reported that 6 hackers had accessed my IP address and many more were in line. I had a McAfee security that popped up but she dismissed it saying it didn't cover Microsoft 10. I had just renewed my subscription and they said nothing about that. After finishing her diagnostics, she said that I needed to install a firewall and showed me a diagram on how it worked. For $799.00 to install on my own or $899.00 to install with assistance, this problem would be solved for life including future new devices. I told her that I couldn't afford that. She asked what I could afford. I said $300 including the assistance to install. She said she could offer $599. so we agreed. I was unable to access my desktop until I paid the bill. I was transferred to William (another European accent) and he took my credit card information. At first I was going to put it on my DISCOVER card but he couldn't accept it so I gave him a M/C which he gladly accepted. It required a verified code and he made sure that I gave it to him. He said that the payment will show up as "Blue Tech Solutions". Then he also said that they may follow up with making sure that I authorized this purchase. They did. After the transaction was completed, the tech took over making all kinds of changes to my computer, including removing McAfee and another protection program CCleaner. After the tech was done, I got a call from Kristine, again, to say that the tech was finished and that I could use my computer now. She disconnected her curser from my computer and I was able to use my computer again. It worked fine. When she called me, the phone showed "SPAM RISK". I should have known better.