Description

Ordered online through the website on 18 October. The next day I received a email that stated, “Your order is on its way We just packed your order and it´s getting ready to be shipped to you! We will send a tracking number to you shortly once we receive it from our logistics partners”. On 27 October I sent them a email that asked for status of my order. On 28 October I received this from Molly-Flamingo, “We can assure you that your order has been shippedUSPS. After an order is placed it is normally shipped within 4-7 business days AFTER being processed and packed, it then takes 7-10 business days after to get to you within certain states in the US. EXCEPT for locations like Hawaii, Alaska, Virgin Islands and Puerto Rico, etc which are not located in the physical country of the AMERICA, whereby orders will arrive in 10 - 30 business days AFTER being processed and packed. In rare cases, shipping can take an extra 2-3 days. Please note that it may take an extra week or two (2) to arrive due to COVID19. They sent me a tracking link which only stated that a label was created but nothing shipped. On the 29 October Noelle-Flamingo sent this by email. “ Our products are shipped in bulk from our factories in Asia and once in the US, they are passed to USPS right away for sorting, processing, and shipping. During this time YOUR ORDER WILL BE IN-TRANSIT IN THE AIR. No tracking information will be available until after it lands and is turned over to the respective postal courier. From there, you should be able to monitor the movements with the tracking number the courier will provide after updating your shipment in their system. Please allow a few days for tracking to show movement. Then on 10 November I received this by email from Flamingo Team, “ We can assure you that your order has been shipped out on October 19 but it encountered a delay due to the customs clearance, and it currently is located at the American airport awaiting the staff of the post office to pick it up. The tracking is expected to be updated in the coming 2-4 days and then it will show the exact date of delivery. Then on 22 November Lee-Flamingo sent this by email, “ We understand your disappointment and apologize for the delay, due to the global situation and customs clearance, the shipping moves slower than before which is out of our control, and our logistics are doing their best to make your order show movements as soon as possible. But we can assure you that your order 1041354 has been shipped. In this case, we would like to offer you a 20% off coupon for all the inconvenience caused. We will send you the coupon code after having your reply. Hope this issue will be resolved asap. Your time and patience are highly appreciated. Stay well. I stopped all communication with them after this point. They are a Scam so beware!!