Description

I ordered a diesel truck delete kit 6/18/25 for my truck that was being repaired due to a recall by RAM. The delete kit had only a 4 week time window to use it, so I downloaded it and drove 6 hours (on military leave) to pick up my truck and use the delete kit. I had to end up having the truck towed to another (different) mechanic because it wouldn't start. While dealing with all the issues with my truck and with RAM, I only just recently contacted the company I ordered the delete kit from to see if they could reissue the kit when I get my truck back from the mechanic since the previous one expired before I was able to use it. They denied the request and asked if I wanted to pay $200 more for a lifetime license of the kit, and I said no since I already paid $600 for the first one I didnt get to use. I asked for a refund instead since I can prove the delete kit was never used. They then emailed me back calling me rude and disrespectful, and said they would upgrade my license for free if I asked them. I already asked for a refund and am no longer interested in using their product, nor can I even validate it is a working product since I wasn't able to put it on my truck. Their website has no information about the owners or a physical address, and I can't dispute the charge since it's been too long. This business has shady practices and short windows of time where you get scammed out of the money if you aren't able to use the product.