Description

I received a (legitimate) email from KLM letting me know that my flight, which was two days away, was canceled. I looked up KLM's customer service number and called it to rebook my flight. They told me that I would have to pay the fare difference because I purchased economy tickets and the flight was canceled due to an "act of God," which was weather related. I argued that they should pay since they canceled the flight and the "supervisor" said they would waive part of the fee so it would be $440 for each of us (two travelers). We had no other options at that point, so I paid via credit card. We received our tickets for the rebooked flight. When I checked my credit card statement, the charge was from "Flight Travel USA" not KLM, which made me suspicious. I called KLM and they said they did see tickets for the rebooked flight, but they would not have charge me for that and the charges came from a third party flight booker. They were able to book us on the flight for no extra charge and my credit card company canceled that charge and the card.