Description

Sept 9th 2025 made a purchase through TikTok shop. Address was correct whenever we purchased because we had purchased another product through another company through TikTok shop few minutes prior. The first order came in without any problems, but the 2nd order that Gleam lush which it was a payment of $27.69 did not arrive. We look at the confirmation and it showed that the product was sent to California and is in the process of being sent back to the seller due to incorrect address as the claim Remind you the address that we provided was the correct address where the product should have been sent. We contacted Gleam Lush and they told me that the address was incorrect. Which they kept on saying that I put the wrong address. I gave them a screenshot of the purchase information, informing them that the address wasn’t incorrect. Whenever they created the shipping they must have sent the wrong information. I asked for a refund to be sent back to my bank account and they never did. They only sent $16.89 to the Tiktop balance, but still owed us $11.00. Which again I specifically asked for everything to be sent back to the bank account…So I’m writing this to say be careful what you buy off of TikTok. It’s the principle of everything I asked for my refund to put back on my debt card. They never did what was told.