Description

I bought an i phone and switched carriers with premium retail services at a walmart store in murfreesboro, tn. The service didn't work properly and neither did the phone. I brought it back and the premium services manager started the return process within the 14 day return policy. He said he needed assistance finishing the return and to come back. When i returned all the premium employees had quit and was informed I couldn't finish the return at a different store. The regional manager said she was new and couldn't figure out how to finish the return and encouraged me to convince the walmart store manager to do it. he declined multiple times. She offered me no solutions and stopped taking my calls. I have been sent to collections by the carrier because the premium employee that sold me the phone didn't send me the proper paperwork so the carrier could accept the return of the phone. The regional manager said she was unable to access the contract with the carrier and the carrier said the same thing.