Description

I called Royal Caribbean International set up a cruise, as booking this cruise I wanted a balcony room and was told to wait as it will be cheaper that way. When I called back I was sent to a Clifford Bell (Supervisor) who knew all the details of my trip even the names which I never gave to him. He even said he could see I had called many times about this. So then he proceeded to say he would have to cancel the original cruise and reimburse us our money and we pay again at the same price 4,246.84 so we did the transaction thinking this was Royal Caribbean because he had all the information. Then we never got that money back stopped his emails and personal supervisor phone number. So then we had to pay another 1,200 to Royal for the balcony room. Their IT department told us they have been trying to stop this but I only ever called one number for the booking Royal Caribbean Customer Service until Clifford Bell gave me his number to call. Now Royal is saying they have no association with him and we never got the money back for anything.