Description

I purchased a shuttle service to a concert from Senate Transportation Services. I am attaching a copy of the email receipt of my purchase. A few days before the concert, I received an email (cut and pasted below) saying the service was cancelled and that I would receive a refund. I never received a refund. I tried calling the number but it is disconnected. I tried sending an email to inquire and no one is responding. Good morning Mr. Bozick, and thank you for booking (2) seats on our round-trip shuttle to the Oasis concert this Saturday, September 6th at the Rose Bowl. Unfortunately, we are unable to provide you with round-trip transportation to the concert. It is very important that we remain honest and transparent with our customers. Senate Transportation Services is a travel company, and we outsource our services to local contractors in the nearby area. The contractor that we agreed to do business with has changed their hourly rate to an unrealistic amount with us at the last minute. With that being said, we are unable to come to an official agreement. Therefore, we will be refunding you the total amount of $140.00 back to your credit card. This current situation has never occurred within our 13 years of being in business. In fact, we just recently provided flawless shuttle service to our Oasis customers in Chicago and New York within the past week without a glitch. We sincerely apologize for any inconvenience this may have caused you, and we are deeply embarrassed by this unfortunate outcome. Thank you. Sincerely, Senate Transportation Services Los Angeles ?? Senate Transportation Services Los Angeles ?? Los Angeles, CA 90017 1-888-556-5331 Yelp**TripAdvisor**Google**X