Description

purchased this unit and was genuinely excited to start using it. My home was built in 2018 with no electrical issues, and I carefully followed the instructions. The unit would run for 5–10 minutes before repeatedly tripping the breaker. I tested it on multiple outlets with the same result. When I reached out to “customer care,” I quickly realized it wasn’t a real company—just Henry himself. He claimed he had never heard of the problem and told me to return the unit, which I did in its original packaging. Days passed with no update. Attempts to contact him by phone or email went unanswered, and when he finally replied, it was by text from his personal cell phone. He told me the unit “works perfectly” and promised to call me the next day. That call never came. After chasing him through calls, texts, and emails, he eventually claimed he would issue a refund. Three business days went by—no refund. At this point, I had to escalate the matter to my credit card company because I had essentially been robbed of $1,000. When Henry finally called again from a different number, he blamed “issues with his finance system login.” I told him the entire experience was extremely unprofessional and that I had expected to be dealing with a legitimate business—not some guy selling units out of his house. His response? He said he didn’t like my attitude and that he “didn’t need to hear my bullshit.” He even suggested I was lying about the unit not working, which makes no sense—I bought it because I wanted it to work. Bottom line: Henry is running a shady operation. He dismisses legitimate concerns, dodges accountability, and insults his customers. Save yourself the headache and your money—don’t support this sketchy business.