Description

I ordered a few clothing items on July 17, 2025 from this retailer online. After 10 days, July 27, 2025, of receiving no tracking information, I requested my order to be canceled. On August 4th, I requested my order to be canceled. Received a response email on August 6th saying my order was ready to ship and if I wanted to still cancel then respond to the email, which I did. August 7th I received an email stating that they have shared my request for a refund with their team. August 18th requested to know where my refund was and was told on August 19th that my refund was processed and it would take 5-7 days. Requested to know what day it was processed and received an email back on August 21 saying they have a temporary system issue and currently unable to process refunds. September 2nd I requested an update on my refund with no answer so I emailed again on September 10th and received a response on September 11th, saying there are still issues causing the delay for my refund and they are working to resolve them quickly.