Description

After seeing advertisements and good reviews for Mitch Kloter on the Enfield, CT forum I called to get an estimate for a ride to and from New York City. I asked about his cancellation policy and was told he would provide a full refund if I needed to cancel. When I needed to change the trip from two separate days to coming and going on the same day he told me the cost would go up. At that point I had a bad feeling and decided to cancel the trip giving him more than two months notice. He stated that he would send me a full refund. After months of getting the runaround, I went to the police and got a partial refund with a promise to give me the final amount within two weeks. I have not received the final amount owed to me. After seeing what happened to others I realize that if I hadn't canceled I would have been left waiting for a car that never showed up and been scrambling for transportation. He has also scammed drivers by hiring them, getting the money from the customer and then never paying the drivers. He is mostly advertising on local forums in CT and MA.