Description

I placed and fully paid for order #63694 (HOOBS Pro) on October 17, 2023. The product was never delivered. On October 18, 2024, I formally requested a refund. Despite repeated correspondence, I have not received the refund. On August 11, 2025, I sent a final notice with a 14-day deadline, stating that if the refund was not issued, I would escalate the matter to the BBB and other authorities. HOOBS replied on August 14, 2025, stating that my refund request was “in queue for the office” and that I would receive confirmation once completed. Since then, no refund has been processed and no further updates have been provided. As of today, I have been waiting nearly two years since placing the order, and over four months since requesting a refund. This is a clear case of failure to deliver goods and failure to honor a refund request.