Description

I received an add in Facebook. The dresses looked very nice and I purchased them. They are terrible quality and when I attempted to get the information they are only offering 10% of my $115.00. This is the first email that I received from them: Hi *****, Thank you for reaching out! I’m sorry to hear that the items didn’t fit as expected. We definitely want you to feel great in the pieces you’ve chosen, and I understand your wish to return them. You're absolutely welcome to return the items for a refund. As outlined in our return policy, returns are processed through our central warehouse in Asia, and the return shipping would need to be covered by you. I understand this can be inconvenient, especially with the added cost of international postage. To help make things easier, we’d love to offer you an alternative: we can provide a generous discount of $80 store credit on new item(s), sizes, or styles without requiring a return of the original item. This way, you can receive item(s) that work better for you without the hassle of overseas shipping. Many customers find this option helpful, and it also allows you to pass the original items along to a friend or family member who might enjoy them. Choosing this option also supports a more sustainable approach. International returns can significantly increase a product’s carbon footprint due to added transportation, so skipping the return helps reduce environmental impact. Let me know if you’d like to go ahead with this option or if you have another preference — we're here to help and make this a positive experience for you. Sending warm regards, Franz Sophie's Boutique Team Second email: Hi *****, Thank you for getting back to me. I completely understand, and I’m really sorry to hear the dresses didn’t meet your expectations. Since returns are international and the shipping back to our overseas warehouse can be quite costly (often around $30–50 USD), we’d love to offer you a 10% refund instead as a more convenient option. This way, you can keep the dresses without the hassle and expense of sending them back. Kindly let me know which option works best for you, I’m here to help! Sending warm regards, Hiba Sophie's Boutique Team Basically, they are basically saying that I can only get 10% back. What a scam!!