Description

Mitch Kloter advertised his Car Transportation Services on Facebook on an Ellington Friends Facebook group. Under his transportation advertisement post, it was accompanied by numerous posts by local residents giving him great reviews. On February 12, 2025, we booked Mitch Kloter for airport transportation to Logan Airport in Boston MA for an upcoming November trip. He requested the $300.00 fee be paid in full via Venmo. We paid the full fee of $300.00 and then asked Mitch for a receipt showing we paid in full for his service. After numerous texts requesting a receipt, we finally received one from Mitch via a text. The receipt came through with the company name of Eastern Rentals which does not exist. Even though it took numerous texts to get the receipt we were happy to receive one showing proof we paid. Fast forward to June 2025. Unfortunately, we had to cancel our November trip and immediately texted Mitch letting him know we wouldn't need his service and would like a refund. After several attempts from both my husband and myself, Mitch finally responded claiming he hadn't received any texts indicating our cancellation request. It is now August 20, 2025, we are still waiting for our refund. We continue to text daily/ weekly requesting a refund but many of our texts go unanswered. Mitch occasionally responds but so far no money and just a boat load of excuses as to why he can't refund our $300.00 right now and that he is working on it. I am writing this alert because I have seen multiple posts from multiple towns regarding Mitch Kloter. My friends and family have also fallen victim to his scam. We are all out hundreds of dollars! There are enough posts about him that something should be done to stop him from taking people's hard-earned money! Be warned, DO NOT hire him!