Description

I had checked online for some airplane tickets. Foggyfly on their website stated that I could get the ticket for $196.24 round trip through Southwest airlines. I booked the flight and received a comfirmation number. I was waiting on the email to be sent to my fiancée since the ticket was for him. He never received the ticket. This was placed on Friday, 8/8/2025. I then called them on Saturday, 8/9/2025 to see where the email confirmation was at. They had not taken the money out which was weird to me so I further inquired to what was going on. The agent on the phone told me that they could get me the ticket coming to me but the ticket going back was not available and that I would have to pick another ticket going back for $279 more dollars. I have bought tickets through other agencies before and this has never happened. I told the agent that this is not how business is done with a ticketing agent. She persisted to tell me that I had to pick another ticket for an additional $279 above what I had already paid because per their policy I can not get a refund or cancel. I told her that was no where stated when I booked the flight. They were very rude and kept calling my phone. I had to eventually block them and report my card stolen so that they wouldn't get the money out or the extra money that they were trying to charge me.