Description

I did a Google search and clicked on what I thought was the hotel’s direct guest reservations website. I didn’t realize it was a third-party website. I selected my room and rate. Then completed the reservation form, and clicked confirm. Then after I was charged I saw an extra $*** service charge on the confirmation email. That’s when I realized I wasn’t on the hotel’s website. I immediately called the customer service to cancel it. I was never shown a cancellation policy until after I booked, and of course they said there were no refunds.

They refused to issue a cancellation or a refund, so I called the credit card company to dispute the charge but was told have to wait until the charge is posted before I can dispute, and there is no guarantee that the dispute will go through. So I called the hotel directly. They were unable to confirm my reservation because the third-party did not give me the hotel’s reservation number and their booking goes on a different credit card than the credit card that I gave them so the hotel couldn’t confirm or cancel my reservation. Because the hotel could not confirm, I did not trust I had a reservation, so I ended up booking a separate reservation directly through the hotel which was $120 less than the scam website charged.