Description

My mother in law ordered Ozemburn through Facebook costing 311.64. We discovered she ordered in and returned in via mail 3 days later. The vendor stated they received the return but was not issuing a credit even though there was a 30 day money back guarantee. Discover originally credited the charge with a dispute, but reversed the charges as the vendor declined to refund the money. When we contacted Cartpanda they said their status is closed and we need to contact the bank which we did and they told us again that we had to contact the vendor. The vendor told us once again there is nothing we can do. My husband tried calling Cartpanda back and they would not answer his call. The voicemail would hang up. So I called from a different number and they stated they had nothing to do with the transaction and we should email [email protected] which was not stated to my husband when he called and it was the same representative on then phone for both calls.