Description

On July 27, 2025, I booked a prepaid hotel reservation on Expedia. Shortly after making the booking and not receiving the confirmation, I realized I entered my personal email address incorrectly. I quickly contacted the Expedia help desk. I spoke with a "Carolyn" who gave me her call back number of 1-844-752-4464. When I informed Carolyn that I had entered my email incorrectly and I wanted to correct it to receive my booking confirmation, she told me that because the hotel reservation was nonrefundable to change my email and receive the booking confirmation, I would have the pay $243.00! I was shocked to hear they would charge to correct my email error since I was trying to protect my personal data. I was NOT changing anything with the reservation only, correcting one letter on my email address to receive my payment receipt and hotel confirmation. Carolyn said she called the hotel to waive the fees however, I was informed that since the cost of the hotel rate had increased, they would not waive the fees. While on the phone with the Carolyn, I changed the hotel rates online and they were still the same as I booked. In order to receive the confirmation and update my email, Carolyn indicated I had to pay the $243 or my reservation would be cancelled. Feeling like was being held hostage to the situation and not knowing if my reservation would be cancelled, I paid the $243 feeling that I was being taken advantage of. When I checked my credit card activity, I noticed a charge from an unknown travel agency and not Expedia. I immediately called my credit card company and reported the fraudulent change. I knew then that I had been scam since the charge didn't come from Expedia. On the following day I also received a call from someone pretending to want feedback on the call with Carolyn, however instead of asking for feedback he let me know the hotel reservation would be cancelled if the $243 was not paid. When I let him know, I was reporting this scam to the BBB he hung up.