Description

I am writing to file a formal complaint against a user on NextDoor app platform operating under the name Gianluca John, who also promotes a business called Stellarwave Contracting. This individual used the app to offer junk removal and scrap pickup services, and I unfortunately became a victim of a scam as a result. Summary of Incident: On July 26, 2025, I contacted this user through the Nextdoor app after seeing his response to a review post promoting his services. We agreed on a $150 fee for removal of scrap metal, household junk, and mattresses. I was transparent about the scope of the job, and we arranged for pickup in two parts. He arrived initially and removed only the scrap metal. When he returned the next day, he took a portion of the junk, then told me he’d need to make multiple trips to the junkyard and asked for upfront payment to cover dump fees. I trusted him and paid $200 in full, including a $50 tip. He never returned, blocked my number, and vanished — leaving me with a disrupted moving schedule and a pile of remaining waste. After the incident, I discovered that he continues to use Nextdoor to advertise under the same name and business, responding to reviews as if nothing happened. This is misleading, deceptive, and harmful to the community. Supporting Evidence: I can provide: • Screenshots of the conversation • Photos of the items he agreed to remove • His responses under various reviews • Contact info and business listing details shown on the Nextdoor app This type of scam undermines the trust Nextdoor is built on. I urge you to take this seriously and take swift action to protect others. Thank you for your time and attention.